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TERMS

Terms and conditions

  • An equipment will be rented only after a thorough scrutiny of the borrower. The borrower must provide the required identification details. Note that the borrower’s personal information will be shared with a third-party agency who will help us with the scrutiny. After a borrower is approved, he/she needs to deposit an original photo ID to us during the rental period.
  • If the borrower is found with providing us incorrect personal information or returns a damaged equipment, he/she shall be blacklisted not only from Bokehdotz services but all camera rental services in Bangalore.
  • An equipment is the sole property of Bokehdotz, and the borrower cannot claim the equipment at any point in time.
  • First time borrowing of an equipment will mandatorily be home delivered, as part of address verification. You will be charged INR 200 for this service. The equipment will be delivered to the borrower only after we receive the full rental payment.
  • The borrower must ensure that the equipment is in good working condition while he/she receives it. During the rental period, guarding the equipment from damage or theft is the sole responsibility of the borrower.
  • If the borrower intends to take the items outside India, he/she must inform us in advance and take the necessary permissions. Similarly, the borrower must declare it to the Customs prior to leaving India and pay the required fees.
  • If the equipment is lost or damaged during the rental period, or if any of the accessories provided with the equipment is lost or damaged, the borrower must replace the lost item with a new one along with paying the rental till date.
  • A no-show or an unable-to-reach the borrower over phone situation on the date of return shall incur double the daily rental.
  • All the items that we rent are only for normal use. Please do not use them in any extreme conditions.
  • If a booking is cancelled one week or more before the delivery date, the full amount paid will be refunded. If the cancellation is made within the week of the delivery date, a cancellation fee of 40% will be applied and deducted from the amount paid.
  • If we do not receive the rented items within 72 hours of the end of the rental period, and if the borrower is not reachable via phone, we will initiate a recovery procedure. This will include handing over the case to our legal team, filing an FIR with the cyber cell, booking a case of Section 420, publishing the picture of the borrower on our website and other social media platforms. We will also use the services of a private investigator to track the person and the items down.
  • A typical one-day renting will work as follows:
    • Start day of the rental: Jan 02, 2023
    • End day of the rental: Jan 02, 2023
    • Home delivery of the equipment: Jan 01, 2023 (between 6:00 P.M. to 9:00 P.M.)
    • Return of the equipment: Jan 03, 2023 (between 9:30 A.M. to 11:00 A.M.)